Our jewelry is guaranteed to be free of manufacturing defects for 12 months from purchase.
General wear and tear, lost jewelry or jewelry damaged due to improper use, cleaning or storage are not considered manufacturing defects. Manufacturing defects include loose stones or prongs, missing pavé stones (stones 0.02ct and under) and clamp breakage.
The warranty will be void if there were any alterations performed by a third party during the warranty period.
If you believe your item has a manufacturing defect, please send an email to firstname.lastname@example.org and we will send you instructions on how to send us the item for inspection. If we determine your jewelry is damaged due to a manufacturing defect, we will repair the the item or we will replace it where appropriate.
If the damage is not caused by a manufacturing defect, we are happy to organize repair services.